Honda, Maruti Suzuki and MRF have won special recognition awards for their continued outstanding performance in meeting customer expectations. The annual JD Power Asia Pacific awards are bestowed upon the highest performers in the automotive customer satisfaction studies in India.
The felicitation ceremony was held at Shangri-La’s Eros Hotel in New Delhi on March 11, 2014.
Maruti Suzuki received special recognition award for Continued Outstanding Performance in Customer Satisfaction with Dealer Service. The company has ranked highest in the India Customer Service Index Study (CSI) each year since 2000 till this year.
Honda City received special recognition award for Continued Outstanding Performance in Initial Quality. The City has ranked highest in the Midsize Car segment in the Initial Quality Study (IQS) for 11 consecutive years (2003-2013).
MRF received a special recognition award for Continued Outstanding Performance in Original Equipment Tire Satisfaction Index (TCSI) Study in 2001 (four consecutive years).
2013 India Vehicle Dependability Study (VDS)
- Most Dependable Compact Car—Maruti Suzuki A-Star
- Most Dependable Premium Compact Car—Ford Figo
- Most Dependable Entry Midsize Car—Maruti Suzuki Swift Dzire (three consecutive years)
- Most Dependable Midsize Car—Honda City
- Most Dependable Premium Midsize Car—Chevrolet Cruze
- Most Dependable MUV/ MPV—Toyota Innova (six consecutive years)
- Most Dependable SUV—Toyota Fortuner
2013 India Sales Satisfaction Index (SSI) Study
- Highest in Sales Satisfaction among Mass Market Brands—Maruti Suzuki and Honda (in a tie)
- Highest in Sales Satisfaction among Luxury Brands—BMW
2013 India Customer Service Index (CSI)
- Highest in Customer Satisfaction with After-Sales Service among Mass Market Brands—Maruti Suzuki (14 consecutive years)
- Highest in Customer Satisfaction with After-Sales Service among Luxury Brands—BMW
2013 India Initial Quality Study (IQS)
- Best Entry Compact Car in Initial Quality—Maruti Suzuki Alto 800
- Best Compact Car in Initial Quality—Hyundai Santro (two consecutive years)
- Best Upper Compact Car in Initial Quality—Honda Brio (two consecutive years)
- Best Premium Compact Car in Initial Quality—Maruti Suzuki Swift
- Best Entry Midsize Car in Initial Quality—Honda Amaze
- Best Midsize Car in Initial Quality—Honda City (11 consecutive years)
- Best Premium Midsize Car in Initial Quality—Toyota Corolla Altis
- Best MUV/ MPV in Initial Quality—Toyota Innova (seven consecutive years)
- Best SUV in Initial Quality—Toyota Fortuner (two consecutive years)
2013 India Automotive Performance, Execution and Layout (APEAL) Study
- Most Appealing Entry Compact Car—Maruti Suzuki Alto 800
- Most Appealing Compact Car—Maruti Suzuki Estilo (three consecutive years)
- Most Appealing Upper Compact Car—Maruti Suzuki Ritz
- Most Appealing Premium Compact Car—Maruti Suzuki Swift
- Most Appealing Entry Midsize Car—Honda Amaze
- Most Appealing Midsize Car (in a tie)—Hyundai Verna and Volkswagen Vento
- Most Appealing Premium Midsize Car—Chevrolet Cruze
- Most Appealing MUV/ MPV—Toyota Innova (seven consecutive years)
- Most Appealing SUV—Toyota Fortuner (two consecutive years)
How many of you really agree with this study?
