Tata Motors was recently ranked second in the JD Power India 2016 Syndicate Customer Service Index Study. To continue with this run, Tata has announced a nationwide Mega Service Camp for passenger car owners.
The free service camp is currently in its 6th edition and will include an extensive 40 point diagnosis of the car. Starting on November 11, 2016, the camp will continue till November 17, 2016. Participating dealers include 527 outlets spread over 281 locations in the country. The company has tied up with over 20 suppliers to offer discount on spare parts, accessories, lubricants and other services.
Suppliers will offer discount up to 10 percent on various value added services and genuine accessories. These will be accompanied with discounts of up to 20 percent on Tata Motors original parts and labour charges and other special offers of up to Rs 1000 off on new batteries. Customers will also be offered insurance renewal offers. Tata will also offer discounts on Road Side Assistance policy.
Here’s what Mr Dinesh Bhasin, Head, Customer Support, Passenger Vehicle Business Unit, Tata Motors, had to say:
“We recognise that sales and service play an important role in customer satisfaction. The Nationwide Mega Service Camp is an initiative which the company undertakes to ensure customers across the country can avail themselves of good value high skilled services. In the last five editions, we have serviced over 5.8 lakh cars. We will continue to offer best value to customers in terms of total cost ownership experience.”
Tata has also recently rolled-out several new, industry leading service initiatives including the monsoon service and nationwide quarterly mega service camps. With new service programmes like Speed-O-Service and increased usage of technology like the Service App, V-Tabs and body-repair estimation tool- Audatex, Tata has strived to increase service levels and deliver vehicles within 90 minutes!
