Audi India has taken things to the next level when it comes to service of luxury cars by making their Gurgaon service centre open 24 hours a day! Audi Service Gurgaon is the German car maker’s largest service centre in the country. The location too is apt. With a professional clientèle always on the move, this latest development will certainly bring flexibility in their busy schedules.
To make this efficient and smooth, the service centre will run 3 non stop shifts of trained technicians and managers. Effectively a new team takes over with fresh zeal and enthusiasm while the physical infrastructure’s use gets maximized with this approach. In fact, the current level of service efficiency is expected to go up by 30%.
Here’s what Mr. Joe King, Head, Audi India had to say:
“Customer experience is at the forefront of what we do at Audi and a great service experience is vital towards that. Audi Service Gurgaon has taken the lead in activating round-the-clock operations for the benefit of our customers. We are sure that this along with other initiatives that we are taking will strengthen our customer satisfaction efforts.”
The Gurgaon touchpoint has a sales and service spread over a total area of 26,000 square feet which can display 33 cars! The service area is fully digitalised and has 14 dedicated service bays.