If you run short on time then you must know what it takes to make some time, get an appointment and getting your car serviced. Well, here is a good news for customers who run tight on schedule. Ford India has introduced their first ‘Quick Lane’ service center in Yashwantpur, Bangalore. As the name says, this service center is meant to provide customers a quick service and maintenance for their cars.
Customers can directly go to the service center without any prior appointment and can directly speak with the service advisors. With extended working hours on weekdays and Saturdays, this is a beneficial initiative from Ford India; as these days after sales service has become a prime consideration for car buyers.
Customers can get checked and rectified these parameters in the ‘Quick Lane’ service center:
- Routine vehicle maintenance
- Light repairs
- Oil and filter change
- Brake system
- Suspension systems
- Exhaust system
- Tune-ups and alignments
The ‘Quick Lane’ service center at Bangalore is spread over 10,000 square feet area and is capable of servicing 35 cars a day. Customers can relax in an air conditioned reception area while their cars are being serviced. Wi-fi connectivity is also provided to the customers as added convenience.
Mr. John Cooper, Executive Director, Customer Service Operations, Ford Asia Pacific and Africa, said: “We have now introduced the option of speedy, no-appointment necessary service during hours that fit the busy schedules of our customers”.
Ford currently has 241 sales and service outlets in 127 cities of India and has plans to take this figure cross 500 by 2015.
“With a promise of bringing eight new products to India by mid-decade, we are focused on augmenting the customer experience with our world-class service initiatives. Quick Lane service offers our customers another choice of convenient, high-quality service at the dealership,” added Mr. Umashankar, Vice President, Customer Service Operations, Ford India.
We expect more such centers in bigger and ‘busier’ cities of India.